3 Common Challenges Will Crush Your Small Business

Posted by: [David Jones](/content/author/djones/ "Posts by David Jones"/index.html) | January 1, 2020

Running a small business is hard. Pressures come from all sides. These include staffing, maintaining a positive cashflow, working with vendors, servicing customers, and dealing with a plethora of government regulations from all levels. But three common business challenges rise above this formidable list. These three issues can crush your small business if you’re not

Common Problems When Offshore Outsourcing Your Phone Answering Service

Posted by: [David Jones](/content/author/djones/ "Posts by David Jones"/index.html) | December 4, 2019

Offshore outsourcing, which many people shorten to outsourcing, is a dirty word for most consumers. Aside from their philosophical aversion for sending work to another country are real-world frustrations and fears over the security and effectiveness of their phone call. Their reactions are valid. They have personal experiences to back up their assessment that offshore

How to Increase Efficiency When Working From Home

Posted by: [David Jones](/content/author/djones/ "Posts by David Jones"/index.html) | November 6, 2019

Whether you have a home-based business, telecommute, or are an offsite employee, working from home can emerge as either a blessing or a curse. Some people thrive when they work from home and others flounder. The key to working efficiently in your home-based office hinges on the expectations you set for yourself and the amount

Is An Answering Service Right For You?

Posted by: [David Jones](/content/author/djones/ "Posts by David Jones"/index.html) | October 2, 2019

Have you ever wondered if using an answering service is the right step for you to take for your company? Consider the following questions to help guide you in the right direction: Are You Sometimes Away From the Phone? When you’re unable to answer your telephone, what happens? Answering machines are old school and send

6 Tips For Successful Lead Follow-up

Posted by: [David Jones](/content/author/djones/ "Posts by David Jones"/index.html) | September 4, 2019

Too many consumers complain they never hear from a company after they request more information. The marketing managers groan. Too many salespeople complain they don’t get good leads, so why bother? The sales managers groan. Who’s right, the consumer or the salesforce? Both perspectives are understandable, yet the disconnect likely comes from how salespeople follow